Category: Cloud-SaaS

industrial gauges
July 31, 2017 | By David Lahey

Using Proxy Metrics in Customer Success

I’m a fan of Net Promoter Score (NPS). I believe it delivers many benefits beyond the final score itself. In fact, Bain & Company found…

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June 9, 2017 | By David Lahey

4 Steps to Building an Effective Customer Health Score

I am often asked how I built and scaled an award-winning Customer Success team. While there are many chapters to that story, one topic that…

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September 27, 2010 | By David Lahey

The True TCO of the Cloud

Determining the true cost of ownership (TCO) of cloud computing isn’t always about the numbers. Although firms want to know the out-of-pocket cost for a…

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May 10, 2010 | By Contributor

[Interview] Cloud Sales Tax Compliance

David Lahey was featured in a previous Ideas in Motion profile when he worked with Sage; now that he has been with SpeedTax for several…

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