
July 31, 2017 | By David Lahey
Using Proxy Metrics in Customer Success
I’m a fan of Net Promoter Score (NPS). I believe it delivers many benefits beyond the final score itself. In fact, Bain & Company found…
CONTINUE READINGI’m a fan of Net Promoter Score (NPS). I believe it delivers many benefits beyond the final score itself. In fact, Bain & Company found…
CONTINUE READINGI am often asked how I built and scaled an award-winning Customer Success team. While there are many chapters to that story, one topic that…
CONTINUE READINGA colleague taught me years ago to pick my preferred travel partners and use them as consistently as possible. His advice served me well and I…
CONTINUE READINGIt was a Thursday around 10:30am when I received a simple text, “You got a second to chat?” The text was from someone I had met when I was…
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